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Our Experience
Teleplus clients receive the very best guidance and advice available. The Teleplus staff dedicated to serving you collectively has negotiated thousands of agreements for voice, data and wireless services. This experience is key to structuring agreements and writing in the best terms and conditions the vendors can offer from a pricing, legal and technology perspective. Another valuable aspect is our staff’s experience in the public and private sectors prior to joining Teleplus. They have experienced the implementation and roll-out of substantial projects and, when necessary, enforced the SLAs against providers. The team includes:
David Steen – 26 years in telecom. Dave is Founder and CEO of Teleplus, and a principal contract negotiator. He is a contract and SLA expert and international authority on telecom regulations and developing technology. He heads all foreign contract negotiations.
Nancy Drake – 32 years with AT&T as a data specialist, Nancy has been with Teleplus for nine years and heads our data contract practice.
Bill Hansen – 30+ years in telecom. Bill was long-time director of telecom for National Car Rental and Fingerhut Corp and an ex-NSA telecom analyst. He is an expert in call center technology and management.
Tim Hanson – 20 years in telecom, Tim is a principal AT&T, Verizon and Sprint contract negotiator for domestic contracts including SLAs.
Loris Johnson – 23 years in telecomunications with an emphasis on contact center and business development. Lory has successfully led product development and major OEM technology negotiations in the quality monitoring and multimedia ACD contact center markets. His background includes 13 years sales leadership with Sprint, MCI and Verizon Business to F-500 enterprises.
Todd Lindberg – 13 years in technology and telecom. Todd is a contract specialist in software and internet technology services with a focus on outsourcing and cost reduction. He is a practicing attorney specializing in technology and contract issues.
Bill Luther – Regulatory Specialist. Prior to joining Teleplus in March 2003, Bill served four terms in the United States Congress representing Minnesota. Bill served on the House Sub-Committee on Telecommunications, and is an expert in regulatory affairs. Bill is also an accomplished attorney.
Willis Miller – 36 years in telecom. Willis was director of telecom for Peavey Corporation prior its merger with ConAgra, then Director of Telecom for the State of Minnesota before joining Teleplus in 1989. Willis is an AT&T and Sprint contract expert.
Doug Nies – 20 years in IT and telecommunications. Former CIO at Turner Construction and ServiceMaster. Business and technical expert in all areas of IT and telecom management.
Mark Pfeifer – 19 years in telecom, Mark is a data and VoIP expert, currently deployed on-site in Dallas with the largest commercial construction company ithe U.S. ITIL certified consultant.
Jake Sagehorn – 21 years in telecom. At AT&T, Jake led strategic initiatives for Data Services Users Group (2400 customers) and chaired the Global Customer Advisory Council (30 global customers) in addition to having responsibilities for all revenue and marketing programs for a $6 billion data services business including local, national and international services.
Bob Stein – Bob is an attorney, and was an NFL player and founding CEO/President of the NBA Minnesota Timberwolves and Target Center Arena. He has negotiated numerous large telecom contracts in his 8 years at Teleplus and specializes in unique cellular benefit programs.
Contact Information
David Steen, CEO
steen@teleplusconsulting.com
Telephone 952-829-1000
Toll-free 800-297-4115 (USA)
Fax 952-829-1040 or 800-293-0403 (USA)
Mailing Address
6889 Rowland Road,Suite 250
Eden Prairie, MN 55344-3380
Customer Support
info@teleplusconsulting.com
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